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October 27, 2016

Samsung Galaxy Note 7 troubles, by the numbers

by Youkyung Lee

Samsung Galaxy Note 7 troubles, by the numbers
In this Tuesday, Oct. 11, 2016 photo, Samsung Electronics Galaxy Note 7 smartphones are displayed at its shop in Seoul, South Korea. The Note 7, initially launched as Samsung's weapon to kill the iPhone, was scrapped less than two months after its launch after consumers reported incidents of the devices catching fire. Replacement Note 7s given for the recalled phones also were found to be overheating. (AP Photo/Lee Jin-man)

Samsung Electronics said Thursday that it has confirmed 140 cases of the Galaxy Note 7 smartphone overheating or catching fire. Samsung's President Shin Jong-kyun apologized at a meeting with shareholders, saying the company still does not know what is causing the problem.

Here are key details of the crisis:

鈥擭UMBER OF SAMSUNG GALAXY NOTE 7s MANUFACTURED AND THEN RECALLED: 2.5 million

鈥擭UMBER OF NOTE 7s SOLD TO CONSUMERS: 1.59 million

鈥擱EPLACEMENT PHONES PROVIDED TO CUSTOMERS: 1.47 million

鈥擱EPORTS OF OVERHEATING: 220 in original phones, 119 in replacement phones

鈥擲AMPLES OF PHONES INVESTIGATED: 117 original phones, 90 replacement phones

鈥擳OTAL CASES SAMSUNG WAS UNABLE TO INVESTIGATE: 47

鈥擭UMBER OF OVERHEATING INCIDENTS LINKED TO PHONE OR BATTERY PROBLEMS: 85 original phones, 55 replacement phones

鈥擶HAT SAMSUNG IS DOING NOW? The company is investigating every aspect of the smartphones' batteries, other hardware, software and the manufacturing processes. Regulators and independent third party experts such as UL, an independent product safety company, also are investigating.

鈥擶HAT COMES NEXT? Samsung warns it could take a long time to determine exactly why Note 7s were overheating. After failing the first time to resolve the problem, Shin said the company is determined to get it right.

Samsung Galaxy Note 7 troubles, by the numbers
In this Tuesday, Oct. 11, 2016 photo, a visitor tries out a Samsung Electronics Galaxy Note 7 smartphone at its shop in Seoul, South Korea. The Note 7, initially launched as Samsung's weapon to kill the iPhone, was scrapped less than two months after its launch after consumers reported incidents of the devices catching fire. Replacement Note 7s given for the recalled phones also were found to be overheating. (AP Photo/Lee Jin-man)

漏 2016 The Associated Press. All rights reserved.

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